What This FAQ Covers and Why We Built It
We put this FAQ together because the same handful of questions come up every day — how to open an account, which wallet to use first, what happens after you send money from Rocket or Nagad, and how long a withdrawal takes to land back in your bKash account. Rather than leaving you to hunt through a long terms document, we've pulled
the practical answers into one place. Each section below targets a specific part of the account journey: registration, deposits, withdrawals, account security and getting help. Where a question touches on eligibility or local law, we say so clearly — availability depends on your region and applicable local regulations. If you're in Dhaka and you've just opened your account, the deposit and withdrawal
sections are the ones most people read first. We update these answers whenever our payment process or support setup changes, so what you see here reflects how things actually work right now.
- bKash
- Nagad
- Rocket